Terms of Use & Privacy Policy

Protecting your privacy is very important to us. This page describes our policies and procedures regarding the way we use, disclose, share and protect your personal information and/or data in your Stark Bro's website account. This Privacy Policy applies to activities by Stark Bro's Nurseries & Orchards Co. and its affiliates and subsidiaries (collectively "Stark Bro's", "we" or "us").

This policy was last updated 5/8/2024. You can view changes made to the policy.

Privacy Policy

What kind of information does Stark Bro's collect online?

We collect information directly from individuals, from third parties, and automatically through the Stark Bro's website.This includes the use of a third-party rating and review tool. Users of the rating and review service give consent to have their reviews and comments collected and potentially published on our website, or elsewhere. These reviews and comments can include certain biographical information such as name, alias, or location.

We use cookies, pixel tags, and other tracking technologies to automatically collect information about your activities, such as your searches, page views, date and time of your visit, and other information about your use of the Stark Bro's website. We also collect information that your computer or mobile device provides to us in connection with your use of the Stark Bro's website such as your browser type, type of computer or mobile device, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.

In addition, when you visit our website, we make use of remarketing and similar audience systems from third-party vendors, including Google and other services for Display Advertisers features, to show ads on sites across the Internet. These third-party vendors use cookies to serve ads based on past visits to our website.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.For more information about text messages, see our Terms and Conditions.

Our website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

How does Stark Bro's protect my information online?

We use Secure Sockets Layer (SSL) technology with verified information though DigiCert to protect your online order information as it is transmitted over the Internet. We also utilize advanced firewall technology to protect our equipment from online attacks.

Some versions of browsers and firewalls do not permit communication through secure servers like the ones we use at starkbros.com. To check the security of your Internet connection, look at your browser window after accessing our website, prior to entering your credit card information. An unbroken key icon or a closed lock icon will indicate that SSL is active. You can also double-check the security by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http:" to "https:".

If your browser or firewall does not support SSL, you will not be able to connect to the server. This also means you will not be able to mistakenly place an order through an unsecured connection. If for any reason you cannot access our secure server, you can place your order by phone at 800.325.4180.

Terms of Use

Do I have a choice with the use of my information?

You have the options to review, change or modify the use of your personal information in regards to promotional emails, catalog mailings, third-party sharing, and promotional telephone contact. (Third-party data sharing excludes SMS opt-in data and consent.) If you have a starkbros.com, all of these options can be found on the Promotion Options page of your account. If your account is not yet set up online, you can simply call us at 800.325.4180 to make any of these inquiries or changes. We respect your wishes concerning the use of your personal information.

You can also opt out of Google's use of cookies by visiting the Ads Preference Manager. You can opt out of third-party vendors use of cookies by visiting the Network Advertising Initiative opt-out page. And you can install a browser add-on to opt out of Google Analytics data collection.

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us.

In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages.

Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages. Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator.

Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

If you change or deactivate the phone number you provided, you have an affirmative obligation to update your account information and the phone number(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any phone number(s) previously attributed to you, and any new phone number(s) you attach to your account may receive our standard marketing Text Messages unless you also unsubscribe via the above procedures.

See our full Mobile Terms of Service for additional details.

Can I resell the products I ordered?

Stark Bro's represents and warrants that our products are not eligible for resale under any circumstance. Additionally, third-party sellers are prohibited by law from any unauthorized first-sale of Stark Bro's products or misrepresentations/unauthorized use of Stark Bro's intellectual property. Violators will be held responsible.

Have additional questions or concerns?

Should you have any additional questions or concerns regarding our privacy policy, or if you need to correct or change any account information, please contact us.